Just had notification this week of my next Virgin Media bill and sure enough it will be about £10 cheaper than I was paying before which will be a saving of over £100 a year, plus a brand new router makes the phone calls and hassles worthwhile.
I have not received any reply to the survey I submitted a few weeks ago, makes you wonder if they take any notice, although I have heard they usually deal with complaints thoroughly.
Overall I am happy to remain a Virgin Media customer, I get a reasonable deal for phone and internet, plus I am getting a good deal for the mobile phone accounts that I have because I am a media customer (one for me, my wife and my daughter). The two for my daughter and my wife have limitless texts, but for mine I have chosen the go for the large internet data tariff, I get a massive 5GB of data, but if I get into text conversations with the family I end up exceeding my 50 texts a month - I accidentally did this for the first two months, and am hoping not to make that mistake again... I pay £8.22 for my account which included a Sony Experia which is now out of contract, the other two accounts are £7 each - I should probably see if there is a free upgrade for the Experia or switch mine to SIM only, but for the extra 1.22 month, I don't really want to lose the 5GB data even though I never get anywhere near using it up... When I can summon up the energy to ring Virgin again, I will see if I might be able to wangle a new phone....
Sunday 16 February 2014
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