Big week this week... the company I work for moved premises which was really hard work and quite traumatic - It has taken about a week to get the bare bones of a working environment going - the 'phones and the computer network are still not exactly sorted, but most of what we need to carry on working is in place...
Also... I ordered my new quad core phone from McBub, but hit a few teething problems already... I found that their ordering system wasn't totally compatible with the Chrome browser, so when I clicked on 'other delivery options' I found that the total cost would not update when I tried to click back to the 'free delivery option' - so against my intentions, I ended up with the expedited delivery and an extra £11 on my bill. I immediately emailed McBub but got no reply - A day later I received acknowledgment of my order but no response to my message about the delivery costs. I then thought 'well OK, it's supposed to be a 3-5 day delivery so maybe the extra money will be worth it' - nope not really... Turns out there is a 'processing time' of 1-3 days on average. Well how can an average be 1-3 I wonder??? surely an average of 1-3 is 2!
So I checked the processing time and here is the timeline:
Ordered (ie. money removed from my PayPal account) 16th October
Order Acknowledged: 18th October
Order Despatched (According to DHL): 25th October
Already it has taken 7-9 days of 'processing time' as compared to the average '1-3 days' so much for the 3-5 days delivery, although I have a feeling that DHL will probably be able to make the delivery a lot quicker than McBub have taken to process my order.
Not only that, but I have been hit with an import tax bill - OK I hold my hands up to hoping to circumvent customs charges, but I think because the 'expedited' option was chosen for me rather than the free delivery, this probably attracted unwanted attention from customs. In itself, I am not too bothered about the tax, the phone is cheap enough for it not to be a concern, BUT when you consider that I was hoping to get a phone for £96, my bill is already at £120, and I haven't got the phone yet!
I have a feeling that once the 'phone arrives, all the hassle will melt into the background, but I won't be letting McBub get away with this completely, they will get an email from me, and if I get no response I will be leaving feedback for the phone which will highlight issues to future customers.
I intend to buy another 'phone from them as a gift too, so I should be able to use that as a lever to get good customer support, although I have a feeling that they may not value my custom very highly judging on the correspondence received so far...
Watch this space...
Showing posts with label McBub review. Show all posts
Showing posts with label McBub review. Show all posts
Sunday, 27 October 2013
Thursday, 24 October 2013
Tablet or 'Phone
I have been considering getting an Android tablet to replace the laptop(s) in the house as it would be ideal for the type of things that we use the laptop for - ie. emails and browsing the web. A laptop is really over-engineered for the sort of tasks they are generally used for in the home environment, a tablet is nice to use, cheap and a very effective tool.
Now I had been looking at various options for quite a while and was set on maybe buying something previously enjoyed from eBay - however, with these type of devices, you can get products direct from China that are not much more than second-hand prices, yet they are brand new and with the latest spec.
Further thinking persuaded my that actually I could get a replacement for my 2-year old smartphone that was as powerful as a tablet, yet not much more money. I was directed to the McBub website where they have a massive array of tablet and phone technology for rock-bottom prices.
I mused about whether to get a low-cost dual core model, but ended up maximising my budget by going for a top-of-the-shop quad core model instead. So far I can report that the value for money aspect of McBub seems almost too good to be true - whether the goods live up to expectations, or whether the customer service is any good at all remains to be seen...
Looks like we are going to have a change in phones for everyone in the house this Christmas, possibly with our young daughter inheriting my 'old' smart-phone, and maybe a second purchase (a little more modest than my quad-core model) for a Christmas present for my wife. I should be able to get two spare contract SIMs to add to my contract for £5 a month each, and we should all be able to keep in touch for free on the same network (well it won't be free for me, but I guess £10 a month for two extra phone contracts is not too bad).
Now I had been looking at various options for quite a while and was set on maybe buying something previously enjoyed from eBay - however, with these type of devices, you can get products direct from China that are not much more than second-hand prices, yet they are brand new and with the latest spec.
Further thinking persuaded my that actually I could get a replacement for my 2-year old smartphone that was as powerful as a tablet, yet not much more money. I was directed to the McBub website where they have a massive array of tablet and phone technology for rock-bottom prices.
I mused about whether to get a low-cost dual core model, but ended up maximising my budget by going for a top-of-the-shop quad core model instead. So far I can report that the value for money aspect of McBub seems almost too good to be true - whether the goods live up to expectations, or whether the customer service is any good at all remains to be seen...
Looks like we are going to have a change in phones for everyone in the house this Christmas, possibly with our young daughter inheriting my 'old' smart-phone, and maybe a second purchase (a little more modest than my quad-core model) for a Christmas present for my wife. I should be able to get two spare contract SIMs to add to my contract for £5 a month each, and we should all be able to keep in touch for free on the same network (well it won't be free for me, but I guess £10 a month for two extra phone contracts is not too bad).
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