Latest update

Big week this week... the company I work for moved premises which was really hard work and quite traumatic - It has taken about a week to get the bare bones of a working environment going - the 'phones and the computer network are still not exactly sorted, but most of what we need to carry on working is in place...
Also... I ordered my new quad core phone from McBub, but hit a few teething problems already... I found that their ordering system wasn't totally compatible with the Chrome browser, so when I clicked on 'other delivery options' I found that the total cost would not update when I tried to click back to the 'free delivery option' - so against my intentions, I ended up with the expedited delivery and an extra £11 on my bill. I immediately emailed McBub but got no reply - A day later I received acknowledgment of my order but no response to my message about the delivery costs. I then thought 'well OK, it's supposed to be a 3-5 day delivery so maybe the extra money will be worth it' - nope not really... Turns out there is a 'processing time' of 1-3 days on average. Well how can an average be 1-3 I wonder??? surely an average of 1-3 is 2!
So I checked the processing time and here is the timeline:

Ordered (ie. money removed from my PayPal account) 16th October
Order Acknowledged: 18th October
Order Despatched (According to DHL): 25th October

Already it has taken 7-9 days of 'processing time' as compared to the average '1-3 days' so much for the 3-5 days delivery, although I have a feeling that DHL will probably be able to make the delivery a lot quicker than McBub have taken to process my order.
Not only that, but I have been hit with an import tax bill - OK I hold my hands up to hoping to circumvent customs charges, but I think because the 'expedited' option was chosen for me rather than the free delivery, this probably attracted unwanted attention from customs. In itself, I am not too bothered about the tax, the phone is cheap enough for it not to be a concern, BUT when you consider that I was hoping to get a phone for £96, my bill is already at £120, and I haven't got the phone yet!
I have a feeling that once the 'phone arrives, all the hassle will melt into the background, but I won't be letting McBub get away with this completely, they will get an email from me, and if I get no response I will be leaving feedback for the phone which will highlight issues to future customers.
I intend to buy another 'phone from them as a gift too, so I should be able to use that as a lever to get good customer support, although I have a feeling that they may not value my custom very highly judging on the correspondence received so far...
Watch this space...